Terms and conditions
Terms and Conditions
Onestopsports is a web based trading site owned by Addiscombe Sports, 185 Lower Addiscombe Road, Surrey, CR0 6RA
WHEN PLACING AN ORDER WITH Onestopsports AS AN INDIVIDUAL OR ON BEHALF OF A CLUB/ORGANISATION YOU ARE AGREEING TO ACCEPT THE TERMS AND CONDITIONS AS DETAILED BELOW.
Onestopsports are a UK Teamwear supplier to Businesses, Football Clubs, Local Authorities, Universities, HM Forces, Schools and Colleges. All orders placed with Onestopsports are accepted on the basis that you are a business customer. Onestopsports accept that if you do not provide a company name that you are a sole trader and Onestopsports supply you solely on a business to business relationship basis. As a result Onestopsports do not fall under such consumer based acts as the sales of goods act 1979 or Distance selling regulations 2014.
THIS IS A TRADE WEBSITE SUPPLYING BUSINESSES.
All prices on our site INCLUDE V.A.T. where applicable.
"We will beat any price offer" applies to current items from the main brands. We cannot promise to beat any special offers, or clearance prices, that our competitors may from time to time advertise.
All dispatches are by national courier and are subject to a signature only service. Any request by a customer to do a 'safe drop' at their premises/address is entirely at their own risk, and invalidates any future claim. (A 'safe drop' is when the parcel is left in a designated safe place).
All mail orders are subject to a £9.95 carriage charge for the first 20kg. Heavier weights will incur an extra charge which will will inform you of before shipping. Most kit orders fall within the minimum charge.
Our standard UK mainland carriage charge is £9.95. For Scottish Highlands, Northern Ireland, Ireland, Jersey and Guernsey there is an additional charge that cannot be added when ordering online. Please contact our office for details.
Stock items are usually despatched within 2-3 days. Most branded kits & equipment are ordered direct from the manufacturer and usually despatched in approximately 7-10 working days (not including weekends). Delays may be unavoidable at times due to suppliers stocks. You would be informed of any unusual delays within 48 hours of ordering. Please allow an extra 7-14 days for personailsed items.
Mail order payments by cheque or credit card. Cheques must be made payable to "Kit King Limited". All orders must be paid for in full on placing of order. Cheques must clear our bank account and credit card payments must be authorised before despatch.
We are wholesalers of teamwear and supply in bulk only. As a business to business supplier, you cannot automatically exchange or return items.
Onestopsports relies on the customer to order the correct sizes and quantities as the following suppliers will not accept returns - Nike, Stanno, Mitre, Errea, Joma. If these suppliers agree to exchange or take back goods, any restocking fee will have to be paid by the customer. This does not affect your statatory rights above.
We class all football clubs, universities, schools, HM forces and other businesses, as business to business customers. These orders are governed by different rules to that of the standard Distant Selling Regulations, 2000.
With business to business, you cannot automatically return good for credit, or cancel outstanding orders ordered specifically for you from our trade suppliers. All returns and cancellations are at the discretion of Onestopsports.
Onestopsports are a UK Teamwear supplier to Businesses, Football Clubs, Local Authorities, Universities, HM Forces, Schools and Colleges. All orders placed with Onestopsports are accepted on the basis that you are a business customer. Onestopsports accept that if you do not provide a company name that you are a sole trader and Onestopsports supply you solely on a business to business relationship basis. As a result Onestopsports do not fall under such consumer based acts such as the new Consumer Rights Act 2015.
We never recommend garment sizes to customers, some manufacturers state suggested ages/sizes, but you will appreciate that children of the same age are not the same size. Any advice offered by a Onestopsports representative is advice only and we cannot be held responsible for garments not fitting. As a result, we as a company always advise ordering samples prior to ordering a team purchase.
Once accepted for return, customers must ensure goods are back with us within 6 working days of the customer receiving the authorisation number. Any items that are received after this time period will be refused and customers shall be subject to the delivery charge to have the items sent back out to them. All goods that are accepted for return must be complete and in an unused condition. The product must be undamaged and in the original packaging within 7 working days of receiving our return authorisation number.
Please note that any goods supplied correctly but with personalisation cannot be exchanged under any circumstances.
Your statuatory rights regarding damaged or incorrectly supplied items are not affected by the above.
Where we have accepted a return, you the customer will be liable for any costs incurred in returning the items to us and accept that you are liable for any possible administration and restocking costs involved. The costs will vary based on quantity, weight and brand of items agreed for return. This cost will be confirmed to you when we confirm your returns authorisation number. The company encourages all customers to use a secure and tracked service.
We rely on the customer to order the correct Garments, Sizes, Colours and Quantities. If Onestopsports supplied your order correctly, we will not accept any costs incurred in exchanging products. All costs, including a possible restocking charge and delivery charges will be the responsibility of the customer. Onestopsports should be notified in writing , within 14 days of receipt of any items you would like to return. We will not accept any liability after this time.
All goods that are accepted for return must be complete and in an unused condition, the product must be in a resalable condition and in the original undamaged packaging within 14 working days of receiving our return authorisation number. T
If you receive an order and you believe there may be a shortage please ensure you take all of the items out of the box, and go through each item separately to ensure that items haven’t stuck together or items haven’t slipped inside another item of your order. You should advise us in writing of all shortages within 24 hours of receipt, failure to do so means we may be unable to accept your claim.
Our standard price of £4.50 per embroidered badge is based on a minimum of 6+ items. For quantities lower than 6 we reserve the right to increase the price and you will be advised of any additional charges.
All size charts on this website are to be used as rough guides only. Different brands have different ideas of sizes. If you are in doubt of the sizes you need, we advise you purchasing samples first.
Any advice on sizing given by any member of Onestopsports staff is advice only. Onestopsports cannot be held responsible for items not fitting. If in doubt, please order samples.
Please note all chest size measurements advised are calculated based on the size of the person and not the size of the garment.
Always wash printed garments inside out. Always follow detergent manufacturers instructions for removing heavy stains. Onestopsports cannot be held responsible for discolouration or damage attributable to grass, mud stains etc. Never iron, never tumble dry, never dry clean.
Please be aware Club shop items can take approx 4 weeks for delivery and is stock dependant.